Frequently asked questions.
Quick answers about your trimmer, your order and our returns. Can't find what you need? We're happy to help.
Good to know
Product
What is the WRAHE Precision™ trimmer?
A compact, USB rechargeable 2-in-1 device for eyebrow shaping and facial hair removal, built for quick everyday touch-ups.
Where can I use it?
Brows, upper lip, chin, cheeks and other areas of fine facial hair.
Is it painless?
It's designed for gentle facial grooming without waxing or pulling. Use light pressure and short strokes, and test on a small area first if your skin is sensitive.
Is it suitable for sensitive skin?
Most people find it gentle, but everyone's skin is different. Avoid broken or irritated skin, and stop using it if you notice redness or discomfort.
Which colour should I choose?
Starry and Rainbow are the same trimmer with a different look — pick whichever you prefer.
Can I save if I buy more than one?
Yes. Buy 2 and save 10%, or buy 3 and save 20% — handy for keeping a spare or gifting one.
Using & care
How do I charge it?
It charges with a standard USB cable, so you can top it up from a laptop, power bank or wall adapter.
How do I use it?
Switch it on and gently glide it across the area in small, controlled strokes. Check your result and you're done.
Will it change my brow shape?
No — work slowly along the edges of your natural shape and only trim what's outside it.
How do I clean it?
Switch the device off, remove any loose hair from the trimming head, and wipe it clean following the care instructions included with your product.
Orders & delivery
Is shipping really free?
Yes — every order ships free across the UK, with no minimum spend.
How long does delivery take?
See our shipping page for current delivery times.
How can I track my order?
Once your order ships, follow it anytime on our Track Order page.
Can I change my address or cancel my order?
Contact us as soon as possible after ordering and we'll do our best to help before it ships.
Returns & refunds
What if I change my mind?
Our returns page explains how returns and refunds work.
What if my order arrives faulty or damaged?
Contact us straight away with your order number and we'll sort it out.
When will I get my refund?
Once we receive and check a return, refunds are usually processed within a few business days.
Contact
How can I contact you?
Visit our contact page and we'll get back to you.
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