Easy returns, no fuss.

Changed your mind or something isn't right? Here's how returns and refunds work at WRAHE.

↩14 days to change your mindFrom the day you receive your order

💳Refund to original paymentSent back the way you paid

✉Faulty or damaged?Contact us and we'll make it right

THE DETAILS

Returns policy

Clear, fair and easy to follow.

Your right to change your mind

You have 14 days from the day you receive your order to tell us you'd like to cancel it and return it for a refund. After you've told us, you then have a further 14 days to send the item back to us.

How to start a return

Please contact us with your order number and let us know you'd like to return your item. We'll reply with the return address and everything you need to send it back.

Condition of returned items

Please return the item in its original packaging with everything that came with it. Please take reasonable care of the item while it's with you, as we may reduce your refund if it has lost value through being handled more than is needed to check it.

Hygiene and personal care items

For hygiene reasons, personal grooming products that have been opened or used cannot be returned if you simply change your mind. This doesn't affect your rights if the item is faulty, damaged or not as described.

Return postage

If you're returning an item because you've changed your mind, you're responsible for the cost of sending it back. We recommend using a tracked service and keeping your proof of postage, as we can't be responsible for parcels lost on their way to us.

When you'll get your refund

Once we've received your return, or you've sent us proof of postage, we'll process your refund within 14 days. It goes back to the original payment method you used. Your standard delivery charge is refunded too if you cancel the whole order. Our shipping is free, so there's nothing to deduct there.

Faulty, damaged or wrong item

If your order arrives faulty, damaged or not as described, please get in touch as soon as you can with your order number and a photo. We'll put it right with a repair, replacement or refund, and we'll cover the cost of returning a faulty item. Your legal rights under the Consumer Rights Act 2015 are not affected by this policy.

Cancelling before dispatch

If you'd like to cancel an order that hasn't been sent yet, contact us as quickly as you can and we'll do our best to stop it before it ships. See our shipping page for more on how orders are processed.